Information We Collect
When you register or use the op09 platform, we collect various types of information needed to provide a secure, efficient, and relevant service. Below are the main categories of information we collect:
Account Information
Full name, email address, mobile number, date of birth, and hashed password. This information is collected at registration to verify your identity and enable secure access to your account.
Device & Browser Information
Device type, operating system, web browser version, IP address, and unique device identifier. This data is collected automatically for security purposes, to detect suspicious activity, and to optimise platform performance on your device.
Payment Information
Records of deposit and withdrawal transactions in Malaysian Ringgit (RM), the payment method used (such as eWallet or online banking), and transaction reference numbers. We do not store your full card number or banking password.
Platform Usage Data
Pages visited, features used, session duration, betting and game history, and in-account activity records. This data helps us understand user needs and continuously improve the overall platform experience.
Why We Use This Information
Op09 uses collected information solely for legitimate purposes directly related to delivering platform services. We do not sell or rent your personal information to any third party for commercial purposes.
The primary purposes for which we use your data include: verifying user identity and preventing fraud; securely processing financial transactions in MYR; sending important notices related to your account or service changes; personalising content and recommendations based on your interests; complying with legal and regulatory requirements applicable in Malaysia; and investigating complaints and resolving disputes fairly.
We may also use data in aggregated, anonymised form for internal analysis to improve platform usability, understand usage trends, and plan new feature enhancements. In this aggregated form, no individual's personal information can be identified.
Data Storage & Security
Security Measures
Op09 implements a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include data encryption in transit using SSL/TLS protocols, password storage in a non-reversible hashed format, strict access controls that limit which staff can view user data, and regular security audits to identify and address vulnerabilities.
Data Retention Period
We retain your personal information for as long as your account remains active or as needed to provide our services. Following account closure, certain data may be kept for periods required under applicable Malaysian law, particularly financial and transaction records. Data that is no longer needed will be securely deleted or anonymised in accordance with established procedures.
User Rights, Data Sharing & Policy Changes
Your Rights as an op09 User
As an op09 platform user, you have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Rectification: Request corrections to any information that is inaccurate or incomplete
- Right to Erasure: Request the deletion of your personal data under certain circumstances
- Right to Object: Object to the processing of your data for specific purposes
- Right to Portability: Request your data in a machine-readable format
Third-Party Data Sharing
Op09 does not sell users' personal information to third parties. We may share data in limited circumstances: with technical service providers bound by confidentiality agreements; with regulatory authorities or law enforcement when required under Malaysian law; or with your explicit prior consent. All third parties involved are required to uphold data protection standards equivalent to or higher than our own.
Policy Changes & How to Contact Us
Op09 reserves the right to update this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
To exercise any of the rights listed above, or if you have any questions regarding this privacy policy, please reach out to our team at: [email protected]. You may also refer to our FAQ section our FAQ section for answers to the most common questions. We aim to respond to all requests within a reasonable timeframe.
Your Privacy, Our Priority
Your data is protected every step of the way. Sign up for an op09 account with confidence, or visit our FAQ section to learn more about how we keep you safe.